Last updated on 12/20/2018
Caroline’s Promise is committed to maintaining your privacy and collecting your data by means that are fair, legal and transparent. This document declares the undertakings of this organization in relation to it's handling of your personal data.
Notice and Choice - What information do we collect and how do we use it?
We collect information from you when you make a donation, sign up for our mailing list, attend an event or request information from our organization.
When making a donation on our website, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or bank account information.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to another company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.
You may visit our site anonymously.
Your personal information will be used for the following expressed purposes:
• To process donations.
• To improve customer service - your information helps us to more effectively respond to your requests and support needs.
• The contact information that you submit may be used to send you information and updates pertaining to your donations. In addition, unless you ask us not to, we may contact you occasionally regarding ministry news or updates.
Security - How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you make a donation or anytime you enter, submit or access your personal account information.
We offer the use of a secure server. All supplied sensitive/credit information provided via our website is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
All personal or sensitive information that is either relayed verbally or mailed to our office in the form of checks or in other written form is handled only by authorized personnel, and they are required to keep the information confidential. All computers and files are kept in a secure environment.
After a transaction is made, your private credit card and other financial information will not be stored on our own servers.
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Third Party Links
Occasionally, at our discretion, we may include or offer third party links or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
You may access your personal account information that you created on our website by logging back on to your account and making any changes to your information that you wish at any time.
For all other personal information given to our ministry not transmitted via our website, you may contact our office to make any changes or deletions at the contact information provided below.
Our website is not directed at children under the age of 13, and we are in compliance with COPPA (Children's Online Privacy Protection Act).
1950 Beeson Road
Kernersville, NC 27284
Information we collect and how we may use it
If you are a customer of Trail Software, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the "Service"). When you register for the Service we will request some PII such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Trail Software may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.
If you are a donor for a Trail Software customer, we collect certain information from you in order to process your donation ("Donor Information"). Trail Software will use Donor Information during the course of providing the Service to such Trail Software customer. Trail Software may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Trail Software customers, Trail Software may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.
We may use PII for internal purposes, such as registering you as a user on this Site, marketing and promotion, to provide you with other products and services, or to contact you regarding administrative notices, offerings, or communications relevant to you on this Site. In addition, we may use PII to provide products or services that you have requested as well as for auditing, research, and analysis to improve Trail Software's products and services.
2975 Sidco Drive
Nashville, TN 37204
When we disclose your information
Trail Software takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Trail Software to make certain PII about you available to companies that Trail Software has a strategic relationship with or that perform work for Trail Software to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your PII, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.
At times we may be required by law or litigation to disclose your PII. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
In addition, Trail Software may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, PII may be one of the assets transferred.
How we protect your personal information
Trail Software takes precautions to safeguard your PII against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.
You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.
Accessing your information
This Site may contain web pages through which you can correct or update some of the PII you have provided to us. Trail Software will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.
Cookies and other technologies
To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar PII. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site's features, or performing other administrative services. We may provide these companies with access to your PII to carry out the services they are performing for you or for Trail Software.
Your California Privacy Rights
If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to firstname.lastname@example.org.